{"id":379,"date":"2026-04-18T18:46:27","date_gmt":"2026-04-18T10:46:27","guid":{"rendered":"https:\/\/jansport-usa.com\/?page_id=379"},"modified":"2026-04-18T19:41:36","modified_gmt":"2026-04-18T11:41:36","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/jansport-usa.com\/index.php\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"\n<h2 data-section-id=\"1us7a8b\" data-start=\"70\" data-end=\"86\">Refund Policy<\/h2>\n<p data-start=\"88\" data-end=\"203\">We want you to be completely satisfied with your purchase. If you\u2019re not happy with your order, we\u2019re here to help.<\/p>\n<hr data-start=\"205\" data-end=\"208\" \/>\n<h3 data-section-id=\"1pirgdb\" data-start=\"210\" data-end=\"221\">Returns<\/h3>\n<p data-start=\"223\" data-end=\"290\">You may request a return within <strong data-start=\"255\" data-end=\"266\">30 days<\/strong> of receiving your item.<\/p>\n<p data-start=\"292\" data-end=\"320\">To be eligible for a return:<\/p>\n<ul data-start=\"321\" data-end=\"506\">\n<li data-section-id=\"1i2bj2v\" data-start=\"321\" data-end=\"387\">The item must be unused, unworn, and in its original condition<\/li>\n<li data-section-id=\"1059u5h\" data-start=\"388\" data-end=\"440\">All original tags and packaging must be included<\/li>\n<li data-section-id=\"6n1un0\" data-start=\"441\" data-end=\"506\">Proof of purchase (order confirmation or receipt) is required<\/li>\n<\/ul>\n<p data-start=\"508\" data-end=\"581\">We reserve the right to refuse returns that do not meet these conditions.<\/p>\n<hr data-start=\"583\" data-end=\"586\" \/>\n<h3 data-section-id=\"z2g2n6\" data-start=\"588\" data-end=\"612\">Non-Returnable Items<\/h3>\n<p data-start=\"614\" data-end=\"667\">Certain items are not eligible for return, including:<\/p>\n<ul data-start=\"668\" data-end=\"752\">\n<li data-section-id=\"1r1kvv8\" data-start=\"668\" data-end=\"701\">Final sale or clearance items<\/li>\n<li data-section-id=\"isxdg3\" data-start=\"702\" data-end=\"716\">Gift cards<\/li>\n<li data-section-id=\"1vkh7tg\" data-start=\"717\" data-end=\"752\">Personalized or custom products<\/li>\n<\/ul>\n<hr data-start=\"754\" data-end=\"757\" \/>\n<h3 data-section-id=\"1pxje57\" data-start=\"759\" data-end=\"770\">Refunds<\/h3>\n<p data-start=\"772\" data-end=\"862\">Once we receive and inspect your returned item, we will notify you of the approval status.<\/p>\n<p data-start=\"864\" data-end=\"969\">If approved, your refund will be processed to your original payment method within <strong data-start=\"946\" data-end=\"968\">5\u201310 business days<\/strong>.<\/p>\n<p data-start=\"971\" data-end=\"983\">Please note:<\/p>\n<ul data-start=\"984\" data-end=\"1108\">\n<li data-section-id=\"1glgndy\" data-start=\"984\" data-end=\"1029\">Original shipping fees are non-refundable<\/li>\n<li data-section-id=\"qjzcan\" data-start=\"1030\" data-end=\"1108\">Refund processing time may vary depending on your bank or payment provider<\/li>\n<\/ul>\n<hr data-start=\"1110\" data-end=\"1113\" \/>\n<h3 data-section-id=\"gbiesu\" data-start=\"1115\" data-end=\"1128\">Exchanges<\/h3>\n<p data-start=\"1130\" data-end=\"1279\">We only replace items if they are defective or damaged.<br data-start=\"1185\" data-end=\"1188\" \/>If you need an exchange, please contact us with your order details and photos of the issue.<\/p>\n<hr data-start=\"1281\" data-end=\"1284\" \/>\n<h3 data-section-id=\"1q44vi6\" data-start=\"1286\" data-end=\"1305\">Return Shipping<\/h3>\n<ul data-start=\"1307\" data-end=\"1500\">\n<li data-section-id=\"16ef0vt\" data-start=\"1307\" data-end=\"1404\">Customers are responsible for return shipping costs unless the item is defective or incorrect<\/li>\n<li data-section-id=\"123vcvi\" data-start=\"1405\" data-end=\"1500\">We recommend using a trackable shipping service, as we are not responsible for lost returns<\/li>\n<\/ul>\n<hr data-start=\"1502\" data-end=\"1505\" \/>\n<h3 data-section-id=\"10caxry\" data-start=\"1507\" data-end=\"1534\">Late or Missing Refunds<\/h3>\n<p data-start=\"1536\" data-end=\"1572\">If you haven\u2019t received your refund:<\/p>\n<ol data-start=\"1573\" data-end=\"1695\">\n<li data-section-id=\"da96kq\" data-start=\"1573\" data-end=\"1607\">Check your bank account again<\/li>\n<li data-section-id=\"7sf2f4\" data-start=\"1608\" data-end=\"1672\">Contact your credit card company (processing time may vary)<\/li>\n<li data-section-id=\"14j727j\" data-start=\"1673\" data-end=\"1695\">Contact your bank<\/li>\n<\/ol>\n<p data-start=\"1697\" data-end=\"1788\">If you\u2019ve done all of the above and still have not received your refund, please contact us.<\/p>\n<hr data-start=\"1790\" data-end=\"1793\" \/>\n<h3 data-section-id=\"uwbqi3\" data-start=\"1795\" data-end=\"1825\">Damaged or Incorrect Items<\/h3>\n<p data-start=\"1827\" data-end=\"2014\">If your item arrives damaged or you receive the wrong product, please contact us within <strong data-start=\"1915\" data-end=\"1925\">7 days<\/strong> of delivery.<br data-start=\"1938\" data-end=\"1941\" \/>Include photos and your order number so we can resolve the issue quickly.<\/p>\n<hr data-start=\"2016\" data-end=\"2019\" \/>\n<h3 data-section-id=\"15a5db4\" data-start=\"2021\" data-end=\"2035\">Contact Us<\/h3>\n<p data-start=\"2037\" data-end=\"2163\">If you have any questions about returns or refunds, please reach out to our customer support team through our Contact Us page.<\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-379","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jansport-usa.com\/index.php\/wp-json\/wp\/v2\/pages\/379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jansport-usa.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jansport-usa.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jansport-usa.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jansport-usa.com\/index.php\/wp-json\/wp\/v2\/comments?post=379"}],"version-history":[{"count":2,"href":"https:\/\/jansport-usa.com\/index.php\/wp-json\/wp\/v2\/pages\/379\/revisions"}],"predecessor-version":[{"id":415,"href":"https:\/\/jansport-usa.com\/index.php\/wp-json\/wp\/v2\/pages\/379\/revisions\/415"}],"wp:attachment":[{"href":"https:\/\/jansport-usa.com\/index.php\/wp-json\/wp\/v2\/media?parent=379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}