Contact Us

We’re here to help. Whether you have a question about your order, need product support, or just want to learn more about our gear, our team is ready to assist you.

Before reaching out, you may find quick answers in our FAQ section. If you still need help, feel free to contact us using any of the methods below.

Customer Support

Phone: 1-855-818-5966
Hours: Monday – Friday, 8:00 AM – 6:00 PM (CT)
Email: us_customer_care@jansport.com

Our customer service team is available during business hours to assist with orders, products, and general inquiries.

Warranty Support

If you need help with repairs or warranty claims:

Phone: 1-800-426-9227
Hours: Monday – Friday, 8:00 AM – 4:30 PM (CT)
Email: us_warranty_service@jansport.com

Corporate Office

Address:
1551 Wewatta St.
Denver, CO 80202
United States

Press & Partnerships

For media inquiries or collaboration opportunities:
Email: jansport_pr@vfc.com

Donations & Sponsorships

For donation requests or community partnerships:
Email: jansportdonations@vfc.com

Send Us a Message

Fill out our contact form with your details and message, and our team will get back to you as soon as possible. Please include your order ID (if applicable) to help us assist you faster.